Collaboration is thriving at Innovation Birmingham.

November 22, 2019

A recent venture between Enploy and Gymshark proves that when it comes to growing your business, networking and collaboration are crucial.



Enploy, a learning & development consultancy based at Innovation Birmingham worked with Gymshark, a corporate partner on the Serendip programme, to create a bespoke and highly innovative customer support programme to help Gymshark’s customer team be the very best. Alongside preparing the team for a long-term career in customer service, it also gives them the opportunity to enhance skills for long-term career success such as resilience, listening and accountability.  Content is brought to life across a blended learning experience featuring online learning, workshops and interactive events, and reinforced via coaching, virtual reality and on-screen multimedia messaging.


Jon Allen, Managing Director at Enploy said “We met Gymshark when they were placed on the Serendip programme as a corporate sponsor. We’re delighted to have been able to build on our relationship with them to help them shape their world-class customer experience. Working with a team that operates at such pace and so collaboratively is a pleasure and it really allowed us to push the boundaries of our approach to create a truly immersive learning experience”


When you join a Bruntwood Scitech campus, your business becomes part of a fully supported ecosystem of talent and tech innovation. The Serendip programme plays a crucial part in this, providing digital start ups and scale ups the market access and expertise they need by accelerating their business growth through close partnerships with major organisations.


Companies further along in their journey, can take part in the Inspire Series which provides more specific support for any pain points that a company may be experiencing as it prepares for its next stage of growth. The overarching effect is a vibrant tech community where companies come together to collaborate and thrive.

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